QandA

Q. Are there any offline events such as POPUP?

A. Offline events will be announced on the top page of our website, in our mail magazine, and on our official Instagram, etc.

Q. I want to know how to take care of the products.

A.Please refer to the care instructions on each product page.
　Click here for the care instructions for C.T.plage knitwear.

Q. How long does it take for the products to be shipped?

A. Orders are shipped within 5 business days (excluding Saturdays, Sundays, and holidays) from the next day.
Please check our shipping policy for details.

Q. What payment methods do you accept?

A. We accept the following payment methods
■Card payment
Visa
Mastercard
American Express
JCB
Diners
Discover

Electronic Payment
Shop Pay
Apple Pay
Google Pay

Q.What areas are available for delivery?

A.Please check here for available delivery areas.

Q. I want to cancel my order.

A.Please click the chat button in the lower right corner of the site to cancel your order.
(We may not be able to accept your request depending on the status of your order.

Q. I would like to know the status of my order.

A. You can check the status of your order from My Page.
　Click here for My Page

Q. When is the inquiry response time?

A. We are available from 10:00 to 17:00 (Japan time) on weekdays.
　Inquiries received outside of these hours will be handled sequentially during business hours.

Q. I want to make an exchange.

A. Please make a request for exchange from the chat on the lower right corner of the site.
Please note that we may not be able to accept exchange requests based on our exchange policy.

Q. I want to return an item.

A. Please check our return policy and request a return from the chat in the lower right corner of the site.
Please note that we may not be able to provide a refund in accordance with our refund policy.