Refund policy
- We accept returns and refunds for purchased items only if the product is damaged, defective, or does not match the order description. To request a return, please contact us via the Return Request Form below within 7 days and return the item to us within 14 days.
Return Request Form
https://www.coliback.com/retour.php/en/ctplage-onlineshop-com-retour
This form is available only for customers in the France shipping region. Customers in the Japan shipping region (Asia, Australia, and New Zealand) should contact us via our contact form.
Contact Form
https://ctplage-onlineshop.com/en/pages/contact
2. Notwithstanding the foregoing, please note that the following items are not eligible for cancellation, return, or exchange:
- Items that have been used (showing obvious signs of wear or with the scent of perfume)
- Items that have been in your possession for more than 7 days after delivery
- Items that have been damaged or soiled under your care
- Items without packaging (bags/cases) or tags (all tags attached at the time of shipment)
- Non-returnable items and items on sales.
- We will bear the shipping costs for returns due to reasons stated in the first clause.
- Refunds will be processed within 3 business days after the returned item has arrived, depending on the payment method used. Please note that depending on your bank or payment processor, it may take some time for the refund to be reflected in your account after we have processed it.
For more details about returns, please refer to our Shipping Policy